Refund policy

Return & Exchange Policy

To ensure customer satisfaction, we allow customers to request a return or exchange within 15 days of receiving their order, subject to the following conditions:

  • Each order is eligible for only one return or exchange.

  • The shoes must be completely unused and unworn.

  • The shoes must be in their original condition, clean, free from any signs of use or damage, and suitable for resale.

  • The shoes must be returned in their original box and packaging, in good condition.

  • A return shipping fee of AED 20 will be charged for all return or exchange requests.

  • Exchanges are subject to the availability of the requested size or product.

  • Returns or exchanges will not be accepted if any of the above conditions are not met.

Third: Items Not Eligible for Return or Exchange

Shoes cannot be returned or exchanged if they:

  • Have been worn or used.

  • Show any signs of use, dirt, scratches, or damage.

  • Have damaged or removed original boxes or packaging that affect their resale condition.

  • Are returned after 15 days from the date of delivery.

Fourth: How to Request a Return or Exchange

To request a return or exchange, please contact Rayyif Customer Service via WhatsApp within 15 days of receiving your order.

WhatsApp: +971 58 689 0661

Please provide your order number and explain the reason for your return or exchange request.

Once the returned product is received and inspected to ensure it meets our return and exchange conditions, the request will be processed according to the policy outlined above.

At Rayyif

We are always committed to providing our customers with a smooth, convenient, and reliable shopping experience.